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Fix error 'sorry, this media file doesn't exist on your SD card or internal storage'



Summary: Got error message “Sorry, this media file doesn't exist on your SD Card” or “'Sorry, this media file doesn't exist on your internal storage” while accessing the media files such as photos or videos in whatsapp? Well, this post will help you to fix error ‘sorry, this media file doesn’t exist on your SD card or internal storage.

First of all have a look at the example below:

Sorry, this media file doesn't exist on your SD Card (WhatsApp error). Can you please help me? 
 
I have copied some of the videos from device memory to SD Card and deleted those videos which were in the device memory. When I try to open a video on whatsapp, it pops up 'Sorry, this media file doesn't exist on your SD Card'. Most of the videos are blurred. I have already transferred the videos to SD Card and this pops up.

- Original Post form Reddit


Are you one of those victims as mentioned above in the example and getting error message 'Sorry, this media file doesn't exist on your SD Card/Internal Storage'. Well, here we offer some troubleshooting solution and a reliable Whatsapp media file recovery solution.

How to fix error 'Sorry, this media file doesn't exist on your SD Card/Internal Storage'

Solution 1: Copy the Missing Files Back to Original Whatsapp Folder

All the media files such as pictures and videos that you receive on your Whatsapp messenger are auto saved in the whatsapp folder by default. So, if you have moved the original files from whatsapp folder to some other folders, then you must copy those media and paste it back to its original whatsapp folder where it was earlier. Finally, you will see that your problem has been solved.

Solution 2: Turn OFF and ON Phone and Unmount and Mount SD Card

If you have not moved the original files from the Whatsappdeafult folder, then another solution to fix error 'sorry, this media file doesn't exist on your SD card or internal storage', please turn OFF the phone and turn ON it and wait for the phone to read all the files on your SD card and then try to access the media files. 

If that does not fix the issue, then follow below steps:

Go to Settings > Storage > Tap Unmount SD card > Tap Mount SD card.

Now try to access the media files.

Note: After following both the solutions, if you are still not able to access the media files, then it means that files is deleted or corrupted.

Solution 3: Recover Missing or Deleted Media Files

If your media files are missing or deleted, then in such case, you can restore your deleted media files from your Android device by using Android Data Recovery software. This software restore whatsapp media files as well as messages.

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Steps to Recover Lost or Deleted Media Files From Android Phone

Step 1: Install Android Data Recovery on your PC and launch it. Now connect your Android Phone with PC via USB cable. Click on “Data Recovery” from the available option.


Step 2: Enable USB debugging on your phone. After this your phone will get connected.


Step 3: Now scan your Android device. Click on “Start” button to begin the scanning process.


Step 4: Once, the scanning process completes, you can then preview and recover files. Select the files that you want back and click on “Recover” button to save them on your computer. 


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